September, 2008
Dear Customers,
As a valued client of Byte Technology, we wanted to notify you about a recent update regarding maintenance.
Byte Technology has enjoyed success and growth from working with our clients on their Web marketing projects. As a result, we have determined a need to accommodate the increasing volume of Web site updates and maintenance requests. Our top priority is to provide high-quality superior service to you, and to ensure that your Web site needs are always met.
Byte Technology has implemented new tiered service levels for Web site update and maintenance requests to better serve you. Requests will be scheduled for completion according to its service level designation.
Service Level |
Expected Completion Times* |
Fee** |
|---|---|---|
Priority |
Same or Next Business Day |
Maintenance Rate + $50 |
Express |
Two Business Days |
Maintenance Rate + $25 |
Regular |
Three Business Days |
Maintenance Rate |
* End of day
** Maintenance Rate=$125 per hour, pro-rated in 15-minute increments.
Please designate your desired service level when submitting your Web site update request. A Byte Technology team member will contact you if your update falls outside the requested service level.
Should you have any questions or concerns, please do not hesitate to contact me directly at 303.679.2773 or clow@byte-technology.com. We look forward to continuing to work together to meet all of your Web site and online marketing needs.
Warmest regards,
Clarence Low
President, Byte Technology
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