Press & Media

Low winced when Byte Technology was referred to as a dot-com.

"We're not a dot-com," he corrected. "We are a business that happens to utilize technology."

Byte Technology provides Web design services and also offers network consulting for its clients. Low, as project manager, is responsible for advising clients about their information technology decisions, from network upgrades to internet access to installation coordination.

"Part of my role as a program manager is to look down the road to anticipate what our clients may need as they grow," said Low.

The Byte Technology office has a low-maintenance decor, with a bright red, black and white company banner hanging in a predominant spot so customers know they're in the right place.

Low gestured toward the computers. "We own all of this; every computer, every printer, every copier," he said with some satisfaction. "That way, we don't have any debt dragging us down."

"Our commitment to customer service keeps us going, whether it is follow through, delivery, or answering phones and e-mails," said Low.

"We preach this all the time, but doing the best job for our clients — on time, on budget, and to the best of our ability — is at the core of our success."

Doug Lumsden, founder and president of Monterey Bay Scenic Tours, said he was pleased with his experience with Byte Technology.

They have done an excellent job, and they've given our site that something," said Lumsden. He praised the Lows' timeliness and professionalism.

"When you're looking for someone to help build your business, you're looking for someone who cares about your business as much as you do," Lumsden said.

Low said he learned a valuable lesson early in the life of his business. "One of the best lessons I've learned about doing business in this area is that in this town, it's important to be available," Low said.

Approximately 90 to 95 percent of Low's clients are locals and he knows that news travels of their availability and willingness to work with small budgets.

"The power of referrals is amazing," said Low. He said the company doesn't do much advertising “because we don’t have to."

Byte Technology won the "Adopt-a-Business" award from the Monterey Peninsula Chamber of Commerce, winning the opportunity to receive a year of business mentoring services.

Bill Manby, owner of Monterey Venture Partners, who chaired the Chamber's Business Excellence Awards "Adopt-a-Business" committee said choosing a winner was difficult.

One of the many questions each business finalist had to answer was whether it had a sense of what it wanted and needed from a business mentoring relationship.

"In my business, we deal with a lot of entrepreneurs," said Manby.

"From my personal experience, the success rate is a result of only one thing: the management team and their passion," Manby said.

Byte Technology also was a finalist for the Rookie of the Year category.

"We can talk to our clients without using the 'geek speak" because it is alienating," Low said. He said its hard enough for people to seek business solutions without getting lost in the technical jargon.

As an small business owner, Low says he knows that there are ups and downs to owning a business. He has also realized success as the family-owned business continues to make a name for itself.

"We have unlimited potential — the sky's the limit," said Low.

Source: MontereyHerald.com

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