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Posted on Sun, Jan. 22, 2006

ENTREPRENEUR PASSIONATE ABOUT WORK, CHARITY

Susan Cantrell - Quotable Notables

You know the kind: slogging through a miserable job, furtively glancing at the clock, living for the weekend. They are the workers who, after 30 years, finally retire from the faceless company that rewards them with a gold pin. They've got a nice little pension but no idea what to do with it because if they ever did have a passion, they buried it long ago with all the scary stuff reserved for dreamers.

Then there are the people who swear they never worked a day in their lives because they actually got paid for their passion. Terry Low of Monterey is one of them.

Photo by Orville Myers - The HeraldWe meet at the office of Byte Technology Web site design in Ryan Ranch in Monterey, where there's a view of the surrounding oak-studded hillsides. Low has recently moved the business he founded five years ago, from downtown Monterey to the industrial park.

His congressional and state Legislature recognition of achievement certificates are neatly framed on the walls. One of his staff members is working at her computer while sitting on a huge exercise ball.

 
The atmosphere is casual, friendly, even playful -- but well organized, which is what you'd expect from a man whose works have been used by such companies as AT&T and Comcast.

The four-time Business Excellence winner and ambassador for the Monterey Chamber of Commerce even came close to appearing on the hit TV show "The Apprentice." After sending NBC a video of his accomplishments and testimonials from myriad community leaders, Low made it into the top 10 percent of applicants and was one round away from meeting Donald Trump.

Thirty-year-old Low -- jet black hair gelled straight up, clean white shirt with miniscule pinstripes, eager brown eyes, never married, no children -- was already in business when a majority of his peers were trying to figure out what to do with their lives.
This upbeat man has already greatly enriched the community. He recently donated/created the Community Feeds the Nation Web site and assisted in raising nearly $11,000 for Hurricane Katrina relief. He coaches fledgling business owners gratis, and in one year, Byte contributed more than $25,000 to nonprofit organizations and schools.

He's also just adopted an abandoned cat that is his constant companion.

Why such a social conscience? Perhaps it's his belief system.

"I do believe in karma," he says, "and everything that you put out there will come back to you, whether good or negative. I am a firm believer in the yin and yang."

Q: You started your own business quite young.
A: I knew what I wanted to do because I was passionate about it. I didn't know how much money was involved in the industry. People I meet say I'm very fortunate because they spent their whole life doing something they don't want to do. Because I'm passionate and enjoy my work, it doesn't seem like work.

Q: So, you started Byte with your older brother and eventually bought out his half. Was there sibling rivalry working together?
A: To my surprise, no. Because I handled my division and Clarence handled his, we never touched into each others' boundaries and were, basically, masters of our own domain. Plus, he's older than me by 10 years and he really gets to call the shots. Clarence and I didn't have much of a relationship before. But we both ended up in tech industry and, eventually, our paths merged. And that enabled us to improve our relationship.

Q: You went through the Silicon Valley's fall from grace. How was that for you?
A: It was a shock in reality. I was still young and hungry and I was unable to find work. I'd been an online marketing director and Web site designer for four years.

Q: What kept your spirit afloat?
A: My family, my friends, those are generic answers. You know how you look at a cup as half empty? Well, you flip the perspective by saying, "How can I turn this around?" Basically, you leverage the opportunity. That's exactly how Byte was started. It was created because I was out of a job. The life lesson was: there's a lot of good that comes out of everything.

Q: And your seed money?
A: We used our own money. I'm most proud that we never borrowed money. We operated out of Clarence's home in Salinas, which minimized overhead. Two months after we opened our doors we were in the black.

Q: What technology could you do without?
A: Cell phones. (Grins) I'll probably be ostracized for this but it's intrusive... It's important to embrace the power of technology but not let it take control of you... People have become so comfortable with them they feel naked if they walk out of the house without one.

Q: So, you don't have one.
A: I got one six months ago and I'm regretting it... I actually don't have a home phone. It allows me to read, go out and enjoy the environment and be with friends.

Q: In what other ways are you weird?
A: Oh boy! I think I have a geeky sense of humor. Back in high school, and even to this day, I think I'm somewhat geeky. But other people don't see me that way: a pimple-faced eyeglass-wearing kid in the mirror. Another thing I think is strange... I purposely like to do things differently.

Q: How did you crash the Professional Women's Network?
A: (Laughs) I was invited by a member. There were a few mumbles here and there, but nobody ever objected. I helped overcome this barrier by becoming involved, fundraising, etc. It showed I'm a contributor and not parasitic... There are two additional men now.

Q: So how well developed is your feminine side?
A: I think very well developed. I've been told I'm a very good listener and sensitive to their feelings. The network helped me develop that side.

Q: What do you hope to glean from your trip to the Middle East in the group study exchange with The Rotary Foundation of Rotary International?
A: A better understanding of the world outside the United States. The purpose of Rotary is to promote peace and global understanding, and I'll be able to come back and touch other people's lives with my experience.

Q: Trends in Web sites?
A: It's now more affordable and has a wider audience. And many have shifted to high-speed Internet access, which has been revolutionary... There's more interaction now, such as blogging, message boards and chat rooms. When children ask questions now, their parents say, "Just go Google it." The Internet has become the information resource that everybody had hoped it would be -- for all generations. It's not just a Gen X thing. My father will use it for downloading sheet music or photos of his grandchildren; young people use it for entertainment and research.

Q: Nelson Mandela said, "Education is the most powerful weapon. You can use it to change the world." Agreed?
A: I could not agree more... One ambition I have is an after-school Web site design program for middle-school kids where they could find inspiration and, perhaps, some direction.

Q: What's the key to your success with Byte?
A: I believe it's being passionate in what you do, because that energy comes through and my clients can see that.

Q: Craziest site you've developed?
A: In San Jose, I created an automotive portal -- like a Yahoo! for cars.

Q: So, the darling silver Honda S2000 you have sitting outside -- do you race it?
A: Yes, at Laguna Seca... It's an adrenaline rush, a challenge. (He shows me an online link for people with his type car.)

If you would like to suggest a local personality for the "Quotable Notables" column, you may contact Susan Cantrell at 646-4423 or write her at the Monterey County Herald, P.O. Box 271, Monterey 93942.

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